Use the below mentioned link to get back to us for your further queries: Please feel free to contact us back for any further clarification or for any assistance related to CyberLink Products. If there are any progress of the investigation, we would inform you actively. It may take uncertain time to discover the problem. Regarding your concern, I would like to inform you that the similar condition can be reproduced at our lab under testing platform.Īs the 360 video or photos are captured/produced from the exclusive bundle hardware Samsung Gear 360, we have reported the case to our engineer team and hardware vendor (Samsung) for further technical investigation.Ĭurrently, the root cause is unknown, there is no immediate workaround/fix available temporarily.
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